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- Animal Care Manager | North Island Wildlife Recovery Centre | Parksville
Seeking an experienced Animal Care Manager to oversee daily operations, staff supervision, and animal welfare at our facility. Animal Care Manager Join Our Team! Animal Care Manager Job Posting Salary Range: $65,000.00 - $75,000.00 (CDN) The North Island Wildlife Recovery Association (NIWRA) seeks an Animal Care Manager to join our team. Based in Errington on beautiful Vancouver Island, NIWRA is a well-established, non-profit, registered charity focused on the rehabilitation of injured, ill and orphaned wildlife and public education on wildlife and environmental issues. Reporting to the Senior Director of Operations, the Animal Care Manager will lead the animal care team in delivering exceptional care to wildlife patients and permanent residents. This role is essential in supporting our facility's programs, operation, development and integrity. What We're Looking For We seek a confident, experienced manager and leader who communicates effectively, demonstrates professional maturity, and thrives in a dynamic, purpose-driven environment. While a background in wildlife rehabilitation or conservation is a definite asset, it’s not essential—we’re ready to train the right person who brings a strong work ethic, leadership skills, and a deep commitment to animal care. Key Responsibilities Wildlife Care: Supervise, support, and mentor the animal care team Collaborate with NIWRA’s wildlife veterinarian and the Ministry of Environment Oversee wildlife intakes, treatment, and rehabilitation Follow established treatment protocols and diet plans Lead and grow our Black Bear Rehabilitation Program Manage wildlife transport between rehab centres Ensure the safety and well-being of both the centre's wildlife and the visiting public Oversee ongoing care for both rehabilitation patients and permanent residents Facility & Program Support: Help maintain the high expectations of the centre's leadership Provide daily motivation to staff to follow animal care protocol, safety techniques (animal & public) and time management, following the centre's policy and procedure manuals Maintain accurate records, files, and reporting for management and the Board of Directors Working with staff, provide multimedia content (stories, videos) for social media and promotional use Ensure facility cleanliness and adherence to health and safety protocols Recruit, train, and supervise animal care staff, volunteers, and interns Oversee the Discover Bear Program and educational bird presentations Who You Are Key Attributes: Mature judgment, integrity, and professionalism Strong interpersonal and team-building skills Passionate about wildlife care Physically fit and comfortable in hands-on animal care role Willingness to be hands-on in learning all aspects of wildlife rehabilitation Education & Experience: 3+ years of proven and relevant management/supervisory experience Proven ability to lead teams and manage challenging or sensitive situations Required Skills: Highly organized and adaptable to changing priorities Excellent critical thinking and problem-solving abilities Strong verbal and written communication across all organizational levels Capable of working independently and under pressure Flexible availability, including for emergencies Technically proficient with Microsoft Office and digital tools Why Join NIWRA? Be part of a mission-driven organization making a real impact on wildlife Work with a supportive, values-based team in a unique environment Enjoy a competitive salary and extended health benefits Live and work on beautiful Vancouver Island, surrounded by nature North Island Wildlife Recovery Association is an Equal Opportunity Employer. We welcome applicants of all backgrounds and experiences. To apply for this position, please respond by email to Joyce Lee, Executive Director at wildlife@niwra.org citing NIWRA - Animal Care Manager in the subject line. Please submit a cover letter, resume and two professional references (with contact phone numbers). Detail your experience and qualifications, and outline why you are interested in this position. We would like to thank all applicants. However, only those selected for an interview will be contacted. No phone calls please.
- Gift Shop Manager | North Island Wildlife Recovery Centre | Parksville
Do you have retail management experience and enjoy working with people? Join our team. Apply today. Gift Shop Manager Join Our Team! Gift Shop Manager The Organization: The North Island Wildlife Recovery Centre is a world-class wildlife rehabilitation and education facility located in Errington, BC, on Vancouver Island. Founded in 1984 and overseen by a Board of Directors, Operations Manager and Executive Director, the North Island Wildlife Recovery Association (NIWRA) has continued to grow due to the dedication of staff, amazing volunteers and incredible community support. NIWRA is a not-for-profit registered charity that advocates for the well-being of Vancouver Island wildlife, and strives to educate the public about wildlife and related issues. The Position: The Gift Shop Manager will work under the direction of the Executive Director and Gift Shop Committee Board Member. The Gift Shop Manager must be professional in appearance and in all aspects of his/her work to emulate the high standards NIWRA sets. The Gift Shop is the first point of contact for the public visiting the centre. The Gift Shop Manager is directly responsible for the overall management and operation of the gift shop, including sales, profitability, purchasing, customer service, visual strategies, marketing, operations and inventory management. She/He provides leadership and guidance to gift shop volunteers that create an environment focused on NIWRA’s mission, customer satisfaction, maximum productivity, and profitability. Responsibilities are performed with considerable independence and reviewed periodically. Responsibilities: Prepare short and long-term goals and objectives and review them with the Executive Director and Gift Shop Committee Board Member Prepare monthly and quarterly reports to the Board of Directors Gift shop sales/ cashier duties Marketing Ensure gift shop POS system data is correct and up-to-date Data entry Work in collaboration with the bookkeeper to ensure all financial requirements are fulfilled Ensure purchases/expenditures comply with the annual budget Train and supervise gift shop volunteers Schedule gift shop volunteers to ensure appropriate coverage and cover vacant shifts as needed Be a constant sales floor presence to ensure excellent customer experience and maximum sales Open/Close the Centre Act as NIWRA host (greet and direct visitors) Organize/manage physical inventory checks Ensure the cleanliness of the gift shop and surrounding areas Merchandise displays Other duties as assigned Qualifications: This rewarding position requires a mature person who works well within a team and independently and can readily adapt to changing circumstances. It is physically demanding and requires attention to detail. College degree in business or related field an asset 3+ years experience in retail operation and shop management Proven track record in achieving sales results Strong communication skills, both verbal and written Superior customer service skills Ability to work in a fast-paced, changing environment Experience with retail merchandising and display management Proven success in working with people, preferably with volunteers Working knowledge of social media (Facebook) marketing Good stamina and health Capable of standing, walking, bending, lifting, reaching, moving supplies, setting up tables/chairs/displays, etc. Preferred Skills and Abilities: Proficient with Point of Sale (POS) systems and inventory management Excellent people/customer service skills Superior communication capabilities High-level problem solving skills Comfortable with public contact Pleasant telephone manners and ability to provide specific information Ability to multi-task and prioritize; well-organized, effective time management skills Proficient with Microsoft Word and Excel Knowledge of inventory, security, staging, up-selling, promotion, advertising Excellent teamwork skills and good work ethic Compensation & Work Schedule: $40,000 to $50,000 per year commensurate with experience and education Benefits: Extended health benefits following a successful probation period Full-time position FORTY (40) hours per week, Tuesday to Saturday. May need to provide staffing back-up in an emergency or absence of volunteers. To apply: Please email a cover letter, your resume and two professional references via email to wildlife@niwra.org Attention: Joyce Lee . Please write "Gift Shop Manager" in the subject line. We appreciate all applications, however only those selected for an interview will be contacted. We reserve the right to close the vacancies early depending on the number of applications received, so you are encouraged to submit your details as soon as possible if you are interested.
- Shop | North Island Wildlife Recovery Centre | Parksville
NIWRA Market Annual Passes Adult Annual Pass | $45 Child Annual Pass | $18 Adoption Animals Quick View Blizzard (White Raven) Quick View Oliver (Barred Owl) Quick View Dougal (Raven) Quick View Casey (Bald Eagle) Quick View Rae (Black Bear) > See all Adoption Animals Bear Den Gifts bear-den-gifts NEW! NIWRA Gift Card Bear Shares | $50 each Wellness to Wilderness DVD | $5
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