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Wildlife Garden Caretaker and Host Join Our Team! Front Desk Gift Shop staff (part-time, seasonal ) The Organization: North Island Wildlife Recovery Centre, a world-class wildlife rehabilitation centre, located in Errington, on Vancouver Island, British Columbia, cares for ill, injured and orphaned wildlife, and educates the public on wildlife and environmental issues. The Position: The North Island Wildlife Recovery Centre is accepting applications for full-time summer Front Desk staff to work in our gift shop, meeting and greeting visitors and offering outstanding customer service and sales to visitors. Successful applicants should possess previous experience in customer service and retail sales. The position works under the direction, support and supervision of the Chief Administrative Officer. Responsibilities: Welcome visitors to the Centre, presenting a positive, professional deportment as a first point of contact Sell admission tickets, annual passes, animal adoptions and process donations Stock and sell merchandise, handling cash, credit and debit transactions on a Point of Sales system Answering phones and performing other administrative tasks as required Perform duties in other departments as needed Knowledge, Skills, Abilities and Requirements: This rewarding position requires a mature person that works well within a team and independently and can readily adapt to changing circumstances. It is physically demanding and requires attention to detail. Must be able to communicate fluently in English Must be able to work 5 days a week with 2 consecutive days off Must be reliable and dependable Previous retail and merchandising experience preferred Self motivated, demonstrates initiative, ability to work alone and in teams Flexibility to work weekends, weekdays and holidays Strong time management skills Seasonal 2024 Hours: 24 hours per week Wage: $18.00 per hour To apply: Please email cover letter, availability dates, resume and 2 references to wildlife@niwra.org Attention Joyce Lee . Please write Front Desk Summer Position in the subject line. We appreciate all applications, however only those selected for an interview will be contacted. We reserve the right to close the vacancies early depending on the number of applications received, so encourage you to submit your details as soon as possible if you are interested.

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COVID-19 Update As of September 13th, 2021, NIWRA is not requiring proof of vaccination to visit our facility. To protect everyone, all NIWRA visitors must wear a face-mask that covers the mouth and nose when in the Gift Shop and other buildings. High contact touch-points are cleaned and sanitized regularly. Hand sanitizer is available in the gift shop. Regrettably, we are not offering guided tours until further notice. We apologize for the inconvenience. We encourage guests to pay for admissions and purchases in our gift shop with cards or tapping devices, however we are accepting cash payments.

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Privacy Policy Our Privacy Commitment North Island Wildlife Recovery Association is committed to protecting the privacy of the personal information of its employees, volunteers, donors and patrons. Protecting your privacy and the confidentiality of your personal information is fundamental to our relationship with you. At no time will any personal information or contact information be passed from this website to a third party. We do not disclose any information about our supporters to anyone else. The data that we collect from you is used solely for Order notifications, Delivery, or if you have signed up to receive our newsletters and periodic notifications. This information is kept for that purpose ONLY and is confidentially destroyed/deleted from our system periodically when the data is no longer required, or you choose to Unsubscribe from the newsletter or delete your account. Cookie Policy What are Cookies? – A cookie is a text file that is stored on your computer or mobile device by a website's server. It allows a website to remember things like what is in your shopping cart. Without cookies, a web server cannot distinguish between different users or determine any relationship between page visits made by the same user. What Cookies do we use and why? Session Cookies – Without Session Cookies most sites won’t work. They allow you to add things to the shopping cart and to remember where you are on a website. They also help the webserver to distinguish between different users. Google Analytics – This cookie tells us how you got to our website, for example, Google search, etc. It helps us analyze how visitors to our site are using the site and the number of visitors. This cookie also helps us analyze the performance of our website. Please note that our cookies do not collect any personal information that could identify visitors and is therefore anonymous. How to restrict Cookies – If you wish to restrict or block web browser cookies which are sent to your device, you can do this in your browser settings. The Help function in your browser should tell you how. You may also wish to visit www.aboutcookies.org which contains comprehensive information about how to do this on a variety of browsers. External Links This website contains links to other websites. NIWRA is not responsible for the privacy policies, practices, or content of those websites. Other Information All rights, including copyright, of the content found on this website are owned by NIWRA. Any use of the site or its contents, including copying or storing in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of NIWRA. Contact Information Questions or concerns relating to North Island Wildlife Recovery Association’s privacy policy on the treatment of personal information should be directed to: Privacy Officer – Office Administrator North Island Wildlife Recovery Association wildlife@niwra.org

EDUCATION > Plan Your School Visit > Submit Your Tour Request < BACK Step 2: Submit Your Tour Request To submit your request for a school tour, fill in your information below. Type of Tour Requested Name of Trip Organizer Method of Payment Upon Arrival What is your specific learning objective for the visit? (Required) Please notify us of any special needs your students have and how you will support them while onsite. Do you have any additional questions or information to share with us? REQUIRED: Read and check the following statements to acknowledge roles and responsibilities. I UNDERSTAND that my tour is not confirmed but has been submitted as a request. NIWRA administration will contact me with confirmation that my tour is scheduled and any required volunteer tour guides have been requested. I UNDERSTAND that Teachers and Parents are responsible for the supervision of students before, during and after the tour. Select your tour type Please select one person to organize a visit for multiple classes. Name of School and Location Trip Organizer's Phone Number Total Number of Students Requested Tour Date Refer to Availability Calendar to make selection. Avoid dates with red strips. Second Choice for Tour Date Your second choice will be used if for any reason we are not able to accommodate your first choice. Arrival Time Departure Time Select your payment type Trip Organizer's Email Grade(s) of Visiting Students Total Number of Adults Availability Calendar (ONLY confirmed bookings are displayed here) NOTE: Dates with red rectangles are NOT available for school visit bookings. I UNDERSTAND that it is my responsibility to call NIWRA if we are going to arrive more than 10 minutes late. I have read and agree to the terms above. I have downloaded the Field Trip Planner. (Download the Trip Planner ) Your form cannot be submitted. Confirm you have filled in all required information above then try again. Submit Your Tour Request

SHOP > Bear Den Gifts Bear Den Gifts Quick View NEW! NIWRA Gift Card Quick View Bear Shares | $50 each Quick View Wellness to Wilderness DVD | $5

Summer Front Desk Position Join Our Team! Front Desk Gift Shop staff (full-time, eight weeks ) The Organization: North Island Wildlife Recovery Centre, a world-class wildlife rehabilitation centre, located in Errington, on Vancouver Island, British Columbia, cares for ill, injured and orphaned wildlife, and educates the public on wildlife and environmental issues. The Position: The North Island Wildlife Recovery Centre is accepting applications for full-time summer Front Desk staff to work in our gift shop, meeting and greeting visitors and offering outstanding customer service and sales to visitors. Successful applicants should possess previous experience in customer service and retail sales. The position works under the direction, support and supervision of the Gift Shop Manager and the executive Director. Responsibilities: Welcome visitors to the Centre, presenting a positive, professional deportment as a first point of contact Sell admission tickets, annual passes, animal adoptions and process donations Stock and sell merchandise, handling cash, credit and debit transactions on a Point of Sales system Answer phones and perform other administrative tasks as required Perform duties in other departments as needed Knowledge, Skills, Abilities and Requirements: This rewarding position requires a mature person who works well within a team and independently and can readily adapt to changing circumstances. It is physically demanding and requires attention to detail. Must be able to communicate fluently in English Must be able to work 5 days a week with 2 consecutive days off Must be reliable and dependable Previous retail and merchandising experience preferred Self motivated, demonstrates initiative, ability to work alone and in teams Flexibility to work weekends, weekdays and holidays Strong time management skills Eligibility: These positions are funded through the Government of Canada Summer Jobs Grant. Must be between 15 and 30 years of age at the start of the employment Must be a Canadian Citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment Must have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada Number of Weeks: 8 weeks (July1 to September 2 with some flexibility ) Hours: 35 hours per week Wage: $18.40 per hour To apply: Please email a cover letter stating availability dates, your resume and 2 references to wildlife@niwra.org Attention: Joyce Lee . Please write "Front Desk Summer Position" in the subject line. We appreciate all applications, however only those selected for an interview will be contacted. We reserve the right to close the vacancies early depending on the number of applications received, so you are encouraged to submit your details as soon as possible if you are interested.

Do you have a passion for wildlife? Become a volunteer at a world-class rehabilitation centre where we help ill, injured and orphaned wildlife and educate the public on wildlife and environmental issues. GIVE-VOLUNTEER > Volunteer MAKE A DIFFERENCE: VOLUNTEER Volunteers make the world go 'round at NIWRA! What is the perfect role for you ? Gift Shop - Front Desk: located in the main building, this position is the first contact with our visitors. Volunteering in the Gift Shop is a great fit for someone who enjoys interacting with visitors and has previous retail and customer service experience. Education Program: have fun while you lead school and community groups on tours of the centre. This position is a great fit for those who enjoy interacting with visitors. Grounds and Yard: help our yard crew look after our meticulously manicured grounds. This position is a great fit for someone who likes working outside. Wildlife Garden Host: see to the needs of our Wildlife Garden's well-being and greet garden visitors. This position is a great fit for someone with a green thumb and who loves learning about plants. Animal Transport: we are always looking for volunteers to transport animals between other locations and our facility. Animal Care: volunteers who work in our Animal Care department do a variety of tasks to care for our animals and enclosures. Animal Care volunteers are often chosen from experienced education volunteers who have demonstrated a commitment to our programs and have logged hours being trained and mentored by our staff. We ask that prospective volunteers commit to one four-hour shift per week and are willing to get a Police Information Check. Join Our Team: Please email your completed application to wildlife@niwra.org Attention Joyce. You can also bring your application to NIWRA or mail to: North Island Wildlife Recovery Association Box 364, 1240 Leffler Rd., Errington, BC V0R 1V0 We appreciate all applications, however only those selected for an interview will be contacted. Download Application

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Thank You! Your request has been successfully submitted. It will be reviewed and confirmation will be sent to you shortly. If you have any questions or would like to check on the status of your request, please email the NIWRA office at wildlife@niwra.org.

EDUCATION > Wild 'n Free (Articles) Wild 'n Free Articles about animal behaviour, habitat, adaptations, and more! By Sylvia Campbell

VISIT > Book a Group Tour Book a Group Tour Type of Tour Requested Select your tour type Trip Organizer's Email Name of Group Select a date * required Arrival Time Departure Time Name of Organizer Trip Organizer's Phone Number Location of Group Alternate Date * required Total # of adults Total # of children Submit

Do you have retail management experience and enjoy working with people? Join our team. Apply today. Gift Shop Manager Join Our Team! Gift Shop Manager The Organization: The North Island Wildlife Recovery Centre is a world-class wildlife rehabilitation and education facility located in Errington, BC, on Vancouver Island. Founded in 1984 and overseen by a Board of Directors, Operations Manager and Executive Director, the North Island Wildlife Recovery Association (NIWRA) has continued to grow due to the dedication of staff, amazing volunteers and incredible community support. NIWRA is a not-for-profit registered charity that advocates for the well-being of Vancouver Island wildlife, and strives to educate the public about wildlife and related issues. The Position: The Gift Shop Manager will work under the direction of the Executive Director and Gift Shop Committee Board Member. The Gift Shop Manager must be professional in appearance and in all aspects of his/her work to emulate the high standards NIWRA sets. The Gift Shop is the first point of contact for the public visiting the centre. The Gift Shop Manager is directly responsible for the overall management and operation of the gift shop, including sales, profitability, purchasing, customer service, visual strategies, marketing, operations and inventory management. She/He provides leadership and guidance to gift shop volunteers that create an environment focused on NIWRA’s mission, customer satisfaction, maximum productivity, and profitability. Responsibilities are performed with considerable independence and reviewed periodically. Responsibilities: Prepare short and long-term goals and objectives and review them with the Executive Director and Gift Shop Committee Board Member Prepare monthly and quarterly reports to the Board of Directors Gift shop sales/ cashier duties Marketing Ensure gift shop POS system data is correct and up-to-date Data entry Work in collaboration with the bookkeeper to ensure all financial requirements are fulfilled Ensure purchases/expenditures comply with the annual budget Train and supervise gift shop volunteers Schedule gift shop volunteers to ensure appropriate coverage and cover vacant shifts as needed Be a constant sales floor presence to ensure excellent customer experience and maximum sales Open/Close the Centre Act as NIWRA host (greet and direct visitors) Organize/manage physical inventory checks Ensure the cleanliness of the gift shop and surrounding areas Merchandise displays Other duties as assigned Qualifications: This rewarding position requires a mature person who works well within a team and independently and can readily adapt to changing circumstances. It is physically demanding and requires attention to detail. College degree in business or related field an asset 3+ years experience in retail operation and shop management Proven track record in achieving sales results Strong communication skills, both verbal and written Superior customer service skills Ability to work in a fast-paced, changing environment Experience with retail merchandising and display management Proven success in working with people, preferably with volunteers Working knowledge of social media (Facebook) marketing Good stamina and health Capable of standing, walking, bending, lifting, reaching, moving supplies, setting up tables/chairs/displays, etc. Preferred Skills and Abilities: Proficient with Point of Sale (POS) systems and inventory management Excellent people/customer service skills Superior communication capabilities High-level problem solving skills Comfortable with public contact Pleasant telephone manners and ability to provide specific information Ability to multi-task and prioritize; well-organized, effective time management skills Proficient with Microsoft Word and Excel Knowledge of inventory, security, staging, up-selling, promotion, advertising Excellent teamwork skills and good work ethic Compensation & Work Schedule: $40,000 to $50,000 per year commensurate with experience and education Benefits: Extended health benefits following a successful probation period Full-time position FORTY (40) hours per week, Tuesday to Saturday. May need to provide staffing back-up in an emergency or absence of volunteers. To apply: Please email a cover letter, your resume and two professional references via email to wildlife@niwra.org Attention: Joyce Lee . Please write "Gift Shop Manager" in the subject line. We appreciate all applications, however only those selected for an interview will be contacted. We reserve the right to close the vacancies early depending on the number of applications received, so you are encouraged to submit your details as soon as possible if you are interested.